Frequently Asked Questions

Once you have your school code, just follow these few easy steps to create your account.

1. Go to www.schoolhousegrill.com and in the upper right corner, select ‘parent login / register’.
   
2. Enter your schools code or if you already have a Schoolhouse Grill account log in.
   
3. To set up your new account you will need to enter your (the account holder) name first, then your student’s name on the following page.
4. At the bottom of this section you will need to click the red ‘+ Add Student’ button.
5. When you have completed your Account Details, you will “Add Student”. You can add multiple students, once you have completed adding your first student.
   
6. After entering your student’s teacher, classroom/grade, you can pick any allergens applicable and select “next”.
7. To add a student, click on your name in the top right-hand corner.
   
8. Then select ‘Students’ and click the red button ‘+ Add Student’
   

9. If you would like to join your child for lunch you can add yourself to your account. Just add yourself as another student.

10. After completing your students, your final step is to complete your payment information for the Schoolhouse Grill Wallet. This is done under settings. Simply click your name in the top right-hand corner and select settings.
    

11. Once you’ve entered your payment information, you’ll need to preload your Schoolhouse Grill account with funds before ordering.

12. Select your ‘$ Wallet’ in the header of the screen. You can add any amount of $5.00 or more – or we have convenient preset increments of $50, $75, $100 and $150.
    
     

Any unused account balance is 100% refundable, simply contact the Schoolhouse Gill Customer Support Team at info@schoolhousegrill.com.

Once you have created an account with Schoolhouse Grill you will be able to preload your account and purchase lunch by lunch.

1. To preload your account, select your ‘$ Wallet’ in the header of the screen. You can add any amount of $5.00 or more – or we have convenient preset increments of $50, $75, $100 and $150.
   
   

Any unused account balance is 100% refundable, simply contact the Schoolhouse Gill Customer Support Team at info@schoolhousegrill.com.

1. Click the ‘$ Wallet’ icon on the screen header.
   
2. Select the ‘History’ tab. You will now be able to view your most recent transactions.
   
    

The system is on a rolling closure. Please see the ordering deadlines below. To avoid missing any day’s order on Thursdays for the entire following week.

A freshly made hot entrée, fresh vegetables and fresh cut fruit.

No problem! You can order for multiple children with the same account.

We would be happy to assist, please contact the Schoolhouse Grill Customer Support Team at info@schoolhousegrill.com or 703-729-6900.

Even though we work with all of our schools to ensure that their calendar is updated with all school holidays, and minimum days, we do not know when an individual class will be taking a field trip or having a class party. It is the parent’s responsibility to cancel this lunch within the cancelation deadline to receive credit for that lunch.

On the third (3rd) consecutive day the school is closed due to inclement weather Schoolhouse Grill will automatically issue a 100% refund for third day. The refund will be issued directly back to the account wallet. Please allow 7-10 business days for this credit to appear on your account wallet. Please note Schoolhouse Grill has priced the meals anticipating some inclement weather closures.